est. 1987

Delivery of Conflict Management Training BTEC Level 3

Security Courses


BTEC Level 3 Delivery of Conflict Management Training


Our BTEC Level 3 Delivery of Conflict Management Training course is 3 days and is held at our training centre in Plymouth and is approved by Pearson Qualifications.

The following units are covered on the CMT course and examinations must be passed to attain the qualification:

•           Unit 1 Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public

•           Unit 2 Delivering Scenario-Based Conflict Management Training

Once the theoretical side of the course has been completed students will be required to plan, document and put into practice a 15 minute training scenario which will be assessed. Students will also be required to complete a portfolio of evidence to include 2 x workbooks and provide dynamic feedback of others work as part of their qualification. 

Pearson Qualifications Approved.

Location:Plymouth Duration:2 days Cost:£474 incl VAT
  1. Select the required course date(s)
  2. Choose how many places you require
  • 15th October to 16th October 2020
  • 7th December to 8th December 2020
  • 21st January to 22nd January 2021